Smart Meters

smart meters

what is 'smart' metering?

Smart meters are the next generation of gas and electricity meters, to replace existing ‘dumb’ meters. They send information direct to the supplier using new communications technology. The meter records how much energy the household has used displaying it in cost (£/p) as well as units (kW/kWh).

what are the benefits?

An In-Home Display (IHD) simplifies the data

Helps save money and carbon emissions

Faster support on issues

Real-time, accurate information on energy usage and cost

Visibility of exported energy (for solar panels etc.)

No more estimated bills, no need to read meters

Download our easy guide to smart meters here. Future Energy is a signatory to the Smart Metering Installation Code of Practice (SMICoP) which has been approved by Ofgem. The latest version can be viewed here.

got a question about smart meters?

How the meter reading is displayed depends on the make and model of your smart meter.

If the model of your smart meter is Secure, you can display the reads as follows:

Electricity
1. Press 9 on the keypad
2. Your smart meter screen will show a series of letters: IMP KWH
3. You’ll see 8 digits (e.g. 0001234.5) followed by kWh at the bottom right of the screen
4. This figure is your latest reading.

Gas
1. Press 9 on the keypad
2. VOLUME will appear on your smart meter screen
3. You’ll see 6 digits (e.g. 00123.4) followed by an ‘m3’ symbol at the bottom right of the screen
4. This figure is your latest reading
Note: Gas smart meters will provide the reading in M3 and Kwh, but our system requires the reading in M3.

If the model of your smart meter is not Secure, you can display the reads as follows:

Gas
1. You will see either an A and B buttons, or red and black buttons
2. Press the A or red button to turn the display on
3. When the screen shows ‘credit on’ press the A or red button again
4. The screen will show ‘meter index’ which is the meter reading.

Electric
1. You will see either an A and B buttons, or a green button
2. Press the green A or green button to turn the display on
3. The meter will go through a list of menu options
4. The meter reading screen will show ‘total actual import’, and show the meter reading.

Category: Smart Meters

Always read the dials from left to right. For electricity meters read only the first five dials, and for gas meters read the four dials along the bottom. If the pointer is between two numbers, write down the number the pointer has passed. If the pointer is exactly over the number, write down that number and circle it. Then check the next dial, and if the pointer is between 9 and 0, reduce the previous number circled by 1. For example, a 4 followed by a 9, should be changed to a 3.

Category: Smart Meters

If you have an online account, you can add your meter readings on there. If not, you can either provide them to us via web chat, over the phone by calling 0800 158 5451, or by emailing [email protected]energy.com

Category: Smart Meters

Yes, if you have smart meters we can supply you. We may not be able to support them in smart mode, meaning that depending on the type of meter you have we may not be able to take the meter readings automatically.

Category: Smart Meters

Please complete the form on the Smart Metering page and we will ensure that you are one of the first to have them fitted when we come to your area.

Category: Smart Meters

Yes, if you have smart meters we can supply you. We may not be able to support them in smart mode, meaning that depending on the type of meter you have we may not be able to take the meter readings automatically.

Category: Smart Meters

No. Your installation is free, but if we find that a few more technical bits need doing before we can fit your meters, there may be a charge. Rest assured, we’ll let you know any charges before we carry out the work.

Category: Smart Meters

No, your current unit rates and standing charge will stay the same.

Category: Smart Meters

Yes. Your in-home display is for information only. You will still receive bills every 3 months in the same way you do now.

Category: Smart Meters

No. Smart meters use an entirely separate system. You don’t need Wi-Fi in your home for it to work and it won’t use your Wi-Fi if you have it.

Category: Smart Meters

It should take approximately 1 to 1½ hours for the electric and gas meter to be installed.

Category: Smart Meters

We work offer two time slots, 8:00-12:00 & 12:00- 16:00

Category: Smart Meters

Please get in touch with us on 0800 158 5451 or e-mail us at [email protected]

Category: Smart Meters

If one of our engineers arrives at the time and sate that we have agreed, we may charge a missed appointment fee unless you have notified us beforehand.

Category: Smart Meters

Sometimes, there are technical issues that mean we may be unable to fit your Smart Meters. Our engineer will explain why, and let you know what needs to be done to fix the problem.

Category: Smart Meters

We are fitting smart meters manufactured by Secure. To read them yourself please follow the below instructions;

Electricity
1. Press 9 on the keypad.
2. Your smart meter screen will show a series of letters: IMP KWH.
3. You’ll see 8 digits (e.g. 0001234.5) followed by kWh at the bottom right of the screen.
4. This figure is your latest reading

Gas
1. Press 9 on the keypad.
2. VOLUME will appear on your smart meter screen.
3. You’ll see 6 digits (e.g. 00123.4) followed by an ‘m3’ symbol at the bottom right of the screen.
4. This figure is your latest reading

Category: Smart Meters

If you find that your smart meter or in-home display isn’t working then get in contact with Future Energy on 0800 159 5451 or email [email protected]

Category: Smart Meters

Your electricity smart meter uses short-range wireless network called HAN (Home Area Network). This allows it to communicate with your gas smart meter and devices like your In-Home Display. Your gas meter doesn’t have a SIM card of its own, so it uses HAN to send messages to your electricity smart meter, which then forwards them to Future Energy.

If there’s ‘NO HAN’, your gas smart meter won’t communicate with your electricity smart meter and we won’t get your meter readings automatically, so you’ll have to give us them by email or calling 0800 158 5451 Your In-Home Display can be used to help boost the HAN signal between your electricity and gas meter and you may experience intermittent HAN if you move the In-Home Display around your home

Category: Smart Meters

If your electricity smart meter is somewhere with a weak mobile signal, its connection to Future Energy might drop in and out. This is known as ‘intermittent WAN’. If there’s ‘intermittent WAN’, we won’t get your meter readings automatically, so you’ll have to give us them by email or calling 0800 158 5451.

Category: Smart Meters

Your electricity smart meter uses WAN (Wider Area Network) to communicate with Future Energy. WAN uses a mobile phone signal to send us data, like your electricity and gas meter readings Your electricity smart meter has a SIM card inside (your gas smart meter doesn’t), just like a mobile phone.

So if it’s in a place with no mobile phone signal, it won’t communicate with us. This is what the industry calls ‘no WAN’ If there’s ‘no WAN’, we won’t get your meter readings automatically, so you’ll have to give us them by email or calling 0800 158 5451.

Category: Smart Meters

the plans

null
All customers are to be offered smart meters, with every home within Great Britain expected to have a smart meter installed by 2020.
null
There is no up-front cost to the householder/property owner for a smart meter to be installed, as the costs will be recouped through energy bills, over time.
null
Almost 1.5 million ‘version 1’ smart meters have already been installed throughout the UK as part of pilot work by energy suppliers. Work is underway to finalise the specification of a ‘version 2’ meter.
null
The government is currently working with industry and consumer groups to prepare for mass roll-out in, which starts in 2016. 80% of domestic electricity consumers are expected to be using smart meters by 2019.

we are fitting smart meters!

If you’re a current customer and would like to register your interest please complete the form below. We will ensure you are one of the first to have them fitted when we come to your area.
Please note that due to the ongoing development of smart technology there are still some customers who will not be able to have a smart meter fitted yet (i.e. some rural properties & high rise flats). Once you are registered if we identify your household as one of these then we will be in touch to let you know and advise next steps.

have you got a question about smart meters?

START TYPING AND PRESS ENTER TO SEARCH